As part of an intensive Balanced Scorecard program, 142 participating Embassy Suites Hotels were measured for quality assurance and customer satisfaction. The Embassy Suites Hotel Lompoc, owned and operated by Windsor, consistently received among the highest rankings for the year 2000.

�As a franchised hotel, we take great pride in placing among the finest of all Embassy Suites Hotels,� said Toby Simmons, general manager of the Embassy Suites Hotel Lompoc. �We have always held superior customer service and overall exceptional management of the hotel as the highest priority. To be recognized as a leader in these areas is a tremendous honor. The Balanced Scorecard program, with its quality assurance and guest satisfaction components, is a highly motivating tool for our managers and team members.�

Implemented system-wide by Embassy Suites Hotels, the Balanced Scorecard program evaluated quality assurance by averaging the ratings given by the internal quality Assurance Team on numerous announced and unannounced visits throughout the year. Guest rooms, public areas, �back of the house�, kitchens and parking lots were considered and given the following rankings: Outstanding (100), Acceptable (50) and Unacceptable (0). The Embassy Suites Hotel Lompoc received an average score of 100.

Customer Satisfaction was measured from a Guest Satisfaction Rating System (GSRS) based on the results of surveys sent to customers from an outside survey company. Recent guests were asked to rate various aspects of their experience at the hotel, including reservations, checkout, food and beverage and overall service and product. The Embassy Suites Hotel Lompoc received exceptional GSRS scores throughout 2000.

�We are thrilled to recognize the Embassy Suites Hotel Lompoc for achieving outstanding performance among its peers for the year 2000,� said Mark Snyder, senior vice president � brand management for Embassy Suites Hotels. �Under Windsor's superior management, this top-performing Embassy Suites Hotel serves as a stellar example for all of our hotels, which continually strive to provide excellent service and product and are committed to exceeding our guests' expectations on a consistent basis.�

Background
The Embassy Suites Hotel Lompoc is located at: 1117 North H. Street, Lompoc, Calif., near the Vandenberg Air Force Base. With a year-round mild climate and a convenient location mid-way between Santa Barbara and San Luis Obispo, Lompoc is famed as �The Flower Capital of the World�; for its rolling hills, flowering fields and pristine beaches. The hotel is located in the middle of the North Lompoc business district, near exceptional restaurants, shopping, many wineries and birding and biking trails. Each Embassy Suites Hotel offers spacious, two-room suites that include a separate living area with a sofa bed, private bedroom and bath, televisions in each room, a wet bar, refrigerator, microwave oven and work desk with amenities like high-speed Internet access at many hotels and voice mail. In addition, all Embassy Suites Hotels offer a complimentary, cooked-to-order breakfast each morning and a two-hour nightly manager's reception, popular with both business and leisure travelers. The Embassy Suites Lompoc also offers an indoor swimming pool, health club and on-site restaurant.

Making a Reservation
To make reservations at the Embassy Suites Hotel Lompoc, travelers can call 1-800-EMBASSY or visit the Embassy Suites Hotels Web site at www.embassysuites.com or Windsor's Web site at www.winhotel.com. Embassy Suites Hotel Lompoc participates in the Hilton HHonorsâ guest reward program that allows its members to DoubleDips by simultaneously earning both hotel points and airline miles with each qualifying stay.

Company Information
Los Angeles-based Windsor Hospitality Group (www.winhotel.com), a division of Windsor Capital Group, owns and/or manages a portfolio of 25 hotels, representing 5,526 guest rooms and suites in 12 states. Windsor's hotels have significantly outperformed other upscale suite and full-service properties in the industry. The company operates hotels under the Embassy Suites, Hawthorn Suites, Marriott, Renaissance and Radisson brands. Windsor has extensive experience in hotel development, renovation, finance and management.

Contact: Laurie Swyers
lswyers@publicis-usa.com
Publicis Dialog
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Dallas, Texas 75240
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