Airline Web Sites Pose Threat To Online Travel Agencies
American Airlines and JetBlue lead with 126.2 percent
and 274.6 percent traffic increases
NEW YORK, April 2001�Jupiter Media Metrix (NASDAQ:JMXI), the global leader in market intelligence, reports that airline sites are growing faster than travel sites overall and are even narrowing the lead of online travel agencies. According to Media Metrix ratings data from February 2000 and February 2001, unique visitors to all travel sites increased 23.5 percent, from 24.4 million to 30.1 million. Unique visitors to airline Web sites increased 26.1 percent, from 8.2 million to 10.4 million, while visitors to online travel agencies increased seven percent, from 14.4 million to 15.4 million.

"Media Metrix began measuring online behavior when airline and travel sites frequently served as mere online corporate brochures," said Doug McFarland, president, Media Metrix, a Jupiter Media Metrix unit. "While the online travel agencies made the first aggressive push to accumulate audience share through both information and transaction services, the airline sites have made significant inroads over the past year, and the data are testimony to that."

"Jupiter estimated last year that in 2001 online agencies would cede online market share to traditional travel suppliers, resulting in a 51-49 percent bookings share with suppliers gaining ground going forward," said Heidi Kim, Jupiter analyst. "The Media Metrix ratings show that airlines' aggressive online initiatives have expanded their audience and therefore raised the stakes for online agencies who are clamoring for customers in order to reach profitability. To maintain their lead and increase revenues, online agencies must prioritize strategies that engender both accelerated conversion and customer retention."

Travel highlights:

  • According to Media Metrix ratings data, the top airline sites were Southwest Airlines with 2.9 million unique visitors in February 2001, followed by United Airlines and American Airlines with 2.5 million and 2.4 million unique visitors. From February 2000 to February 2001 these sites had traffic increases of 19.8 percent, 40.6 percent and 126.2 percent, respectively.

  •  
  • In contrast, the top online travel agencies were Travelocity with 6.9 million unique visitors in February 2001, followed by Expedia Travel and Priceline with 6.8 million and 3.0 million unique visitors. Compared to February 2000, Travelocity was down three percent, Expedia was up 10.2 percent and Priceline was down 21.9 percent.

  •  
  • Travel agencies, which accounted for 90 percent of the online ad impressions served by the travel industry in February 2000, decreased their share of impressions to 63 percent in February 2001, according to AdRelevance, a division of Jupiter Media Metrix. Suppliers in the airline, destination and lodging industries, meanwhile increased their share of online ad impressions from 10 percent to 22 percent.
Media Metrix Digital Media Audience Ratings
February 2000 and February 2001 � U.S. Combined Home and Work Usage
Category Unique Visitors % Traffic Change
Feb-00 Feb-01
World Wide Web 70,359,000 85,653,000 21.70%
Total Travel 24,378,000 30,112,000 23.50%
Travel Agencies 14,437,000 15,453,000 7.00%
Airlines 8,251,000 10,408,000 26.10%
Media Metrix Digital Media Audience Ratings
Top 10 Airlines Sites in February 2001
February 2000 and February 2001 � U.S. Combined Home and Work Usage
Site Unique Visitors % Traffic Change
| Feb-00 Feb-01 |
All Airline Sites 8,251,000 10,408,000 26.10%
Southwest Airlines 2,456,000 2,942,000 19.80%
United Airlines 1,742,000 2,450,000 40.60%
American Airlines* 1,080,000 2,443,000 126.20%
Delta Airlines 2,227,000 2,288,000 2.70%
US Airways 1,156,000 1,746,000 51.00%
Northwest Airlines 1,933,000 1,703,000 -11.90%
Continental Airlines 1,120,000 1,211,000 8.10%
Alaska Air 585,000 483,000 -17.40%
TWA.com 498,000 461,000 -7.40%
JetBlue Airways 71,000 266,000 274.60%
Media Metrix Digital Media Audience Ratings
Top 10 Travel Agency Sites in February 2001
February 2000 and February 2001 � U.S. Combined Home and Work Usage 
Site Unique Visitors % Traffic Change
| Feb-00 Feb-01 |
All Travel Agency Sites 14,437,000 15,453,000 7.00%
Travelocity* 7,143,000 6,932,000 -3%
Expedia Travel* 6,168,000 6,796,000 10.20%
Priceline* 3,880,000 3,029,000 -21.90%
OneTravel.com 313,000 2,031,000 548.90%
CheapTickets.com 1,009,000 1,585,000 57.10%
LowestFare.com 1,565,000 1,133,000 -27.60%
TravelNow.com 875,000 1,055,000 20.60%
HotelDiscounts.com 765,000 1,042,000 36.20%
AdRelevance, a unit of Jupiter Media Metrix
Online Advertising Measurement
Online Travel Industry Breakdown Based on Share of Impressions 
Travel Segment Share of Online Ad Impressions Served for Travel Industry
| January to February 2000 January to February 2001
Travel Agencies 90% 63%
Airlines 5% 16%
Travel Destinations Suppliers 2% 9%
Lodging Suppliers 3% 6%
Others 0% 6%

Definitions:

*Represents an aggregation of commonly-owned/branded domain names.

Unique Visitors: The actual number of people who visited the reported Web site or online property at least once in the given month. All Unique Visitors, at home and at work, are unduplicated.

Ad Impressions: The number of times an ad is rendered for viewing. One impression is equivalent to one opportunity to see an ad.

Average Minutes Spent Per Usage Month: The average total number of minutes spent on the Web site, category or channel during the month, per visiting person.

About Jupiter Media Metrix
Jupiter Media Metrix is the global leader in market intelligence for the new economy. The company delivers innovative and comprehensive Internet measurement, analysis, intelligence and events to provide businesses with unmatched global resources for understanding and profiting from the Internet. Jupiter Media Metrix brings together world-class, innovative and market-leading products, services, research methodologies and people. Jupiter Media Metrix brands include Media Metrix, AdRelevance, Jupiter Research and Jupiter Events. The Company is headquartered in New York City and operates worldwide, across the Americas, Asia Pacific, Europe (as Jupiter MMXI Europe), and the Middle East. Visit us at www.jmm.com for more information.

This press release contains statements of a forward-looking nature relating to future events or future financial results of Jupiter Media Metrix. Investors are cautioned that such statements are only predictions and that actual events or results may differ materially. In evaluating such statements, investors should specifically consider various factors, which could cause actual events or results to differ materially from those indicated from such forward-looking statements, including the matters set forth in Jupiter Media Metrix reports and documents filed from time to time with the Securities and Exchange Commission.

Press Hotline: 917-534-6208 | press@jmm.com
PR Contacts:
Max Kalehoff
Jupiter Media Metrix
Tel: 917-534-6222
Kumar Rao
Jupiter Media Metrix
Tel: 917-534-6201|

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