Lansing,
MI � October 2004 � The Educational
Institute (EI) of the American Hotel & Lodging Association recently
customized one of its most popular training programs to address the needs
of Olive Garden Restaurants.
Olive
Garden training designers worked with the Educational Institute to adapt
EI�s Supervisory Skill Builders workbook series to meet the training needs
of the restaurant company�s �Foundations of Leadership� program for prospective
supervisors. Olive Garden researched and carefully selected the Educational
Institute as its partner in development for the training program.
�The
Educational Institute is very pleased to work with Olive Garden in its
quest to prepare its people for the challenge of assuming future leadership
roles,� stated Wes Ardis, vice president, allied programs for the Educational
Institute. �It was very exciting working with Olive Garden�s dedicated
Foundations of Leadership team as they personalized selected Supervisory
Skill Builders content to highlight and underscore Olive Garden�s principles
and parent company Darden�s �Core Values.��
The
result of the customization process, Ardis explained, is �an exciting,
hands-on five-step program designed to inspire team excellence and to develop
leadership skills that will enable Olive Garden employees to take on positions
of greater responsibility.�
The
Foundations of Leadership program features both repurposed material from
Supervisory Skill Builders and new material developed by Olive Garden training
designers in conjunction with EI staff members. Topics in the program include:
Prioritizing Tasks, Developing Self and Others, Solving Problems, Communicating
with Others, and Upholding Standards as a Supervisor.
Supervisory
Skill Builders is the Educational Institute�s most-customized training
program. EI has created specialized versions of the nine-workbook series
for private clubs, casinos, restaurants and foodservice operations, military
housing, the spa industry, and Opryland�s attractions group. The workbooks,
which can be used as a self-study tool or taught in a classroom or seminar
format, prepare supervisory employees for EI�s Certified Hospitality Supervisor
(CHS) professional certification.
For
more information on EI�s training programs and customization opportunities,
call 800-344-3320 or 517-372-8800 (outside the U.S. and Canada, call 407-999-8100),
or visit EI�s web site at www.ei-ahla.org.
About
Educational Institute (EI)
Established
in 1953 as a nonprofit educational foundation of the American Hotel &
Lodging Association, the Educational Institute is the premier source for
quality hospitality education, training, and professional certification,
serving the needs and advancing the excellence of hospitality schools and
industries worldwide.
Contact:
Elizabeth
Johnson
Public
Relations Manager
www.ei-ahla.org
517-318-2359
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