Weston,
FL � February 2004 � Datavision
Technologies, a software solutions firm that specializes in data warehousing
and business intelligence systems for the hospitality industry, recently
developed a new CRM Marketing Module and installed it at the Amelia Island
Plantation Resort. In addition to using the revenue management module at
the resort, the new marketing module enables the marketing department to
measure campaign success and obtain return on investment on those campaigns.
�We
now have a wealth of marketing data literally at our fingertips�, stated
Betty Jimmo, Electronic Marketing Manager. �I can select any criteria;
guests who have used certain services such as golf or spa, particular shoulder
dates where we need to drive business, or room types booked. Once the names
are extracted, they are cleansed and dropped into an email program and
then Datavision tracks the ROI of the marketing campaign (tracking repeat
and new customers). The program also extracts all of the revenues of my
guests so now I can provide analysis by revenue center AND drill down to
the guest name.�
Every
day, the marketing module extracts detailed information from the Springer-Miller
HOST� property management system about each guest including name, address,
email, phone number, etc. In addition, guest spending patterns are analyzed
by extracting every posted revenue transaction (room revenue, telephone,
business center, etc.) The module also extracts future bookings every day,
keeping track of guests who have made bookings in the future.
The
marketing department can then query the marketing database using a variety
of criteria to find guests who fit a certain profile (�Guests who spent
more than $500 in the Spa� or �Transient guests who stayed over Thanksgiving
the last 3 years� or �Guests who stayed at least seven nights and spent
a total of $2,500�, etc.) Once guests fitting a certain profile have been
identified, they can be exported to an external email program for marketing
purposes.
After
a particular marketing campaign has been established, the success or return
on investment of the campaign is tracked by showing the guest names who
have booked and/or stayed and showing the ratio.
A
mapping feature is available which allows a map of the US overlaid with
the �data points� of guests who stayed with particular criteria. A number
of demographics can be overlaid with these guest data points: Income per
Capita; Median Household Income, etc.
�We
are pleased that the Amelia Island Plantation leveraged our knowledge and
partnered with us to develop this new module,� says Sudharshan Chary, President
of Datavision. �This module allows the management team to view summary
revenues in the data warehouse and drill down into the CRM module and view
specific guest names by any transaction code posted.�
About
Datavision Technologies
Datavision
Technologies, a privately owned company established in 1996 and based in
Weston, Fla., serves approximately 75 clients in hotels and resorts across
North America. Datavision�s data-warehousing products have successfully
been used to achieve a variety of goals, including night audit automation,
revenue management, forecasting, marketing, corporate consolidation, payroll
control, comment-card reporting, owner reporting, recreation scheduling
and reservation agent productivity, and group revenue analysis. For more
information, log on to the corporate Web site, www.datavisiontech.com,
or contact Sherry Marek at Datavision Technologies Inc., 860 Marina Drive,
Weston, FL 33327; phone (954) 385-0525 ext 113, or e-mail smarek@datavisiontech.com.
About
Amelia Island Plantation
4-Diamond
destination resort overlooking the blue water of the Atlantic on the east
and the green marshland and Intracoastal waterway on the west. Noted for
its environmental consciousness, this privately-owned 1,350 acre resort
and residential community features miles of wide beaches; world renowned
golf and tennis facilities; fine dining; entertainment; and shopping. For
more information, log on to the corporate Web site, www.aipfl.com.
Contact:
Sherry
Marek
Datavision
Tel:
(954) 385-0525 x113
|
Betty
Jimmo
Amelia
Island Plantation Resort
Tel:
(904) 321-5061
|
Datavision
Technologies, Inc.
|