Position Summary
Under minimal supervision, oversees the entire guest experience with regard to Food and Beverage related activities. Responsible for overall quality, cleanliness and appealing presentation of all food and beverage related products and amenities.

Essential Functions

• Oversees operations of Food and Beverage, Room Service and Kitchen departments.
• Supervises and delegates responsibilities to the Assistant F&B Manager, Executive Chef and Beverage Manager.
• Meets with clients and coordinators to determine best menus for their function.
• Implements budgets for departments, works within that budget by managing payroll and food costs effectively.
• Keeps abreast of trends related to dining and menu development. Creates, develops, costs, and establishes standards for all menus.
• Monitors cleanliness and upkeep of the dining areas and the equipment used by the service staff. Oversees sanitation and cleanliness standards in all related services areas.
• Oversees quality and presentation of all food products. Constantly evaluates food quality provided by the kitchen. Critiques the presentation of buffets and food stations, coffee breaks, and bars. Ensures that the service and presentation standards are maintained through the staff.
• Communicates daily with General Manager regarding any service related issues.
• Maintains a good level of employee and guest relations.
• Attends weekly Coordination Meetings.
• Enforces rules of conduct and discipline in accordance with the rules and regulations set forth in the Employee Handbook.
• Ensures that subordinates have proper equipment and supplies with which to do their job.
• Manages personnel procedures, including the following: interviewing, hiring, training, disciplining, terminating, handling transfers, employee performance reviews, promotions, increases and demotions within the Food and Beverage, Room Service, and Kitchen Departments.
• Performs other related duties as assigned.

Education, Experience & Training:

• Bachelors Degree in related field plus five years related managerial experience in an upscale hospitality facility or restaurant environment, or an equivalent combination of experience and education. 

• Excellent interpersonal skills, including customer service skills.
• Ability to make independent judgment decisions.
• Ability to resolve conflicts among guests and/or employees.
• Knowledge of items such as alcohol, cigars, coffee products, etc.
• Demonstrated knowledge of wine.
• Knowledge of basic Accounting procedures, such as budgeting and purchasing tasks.
• Proficiency in standard PC office software.
• Ability to organize space and equipment.
• Ability to communicate effectively in the English language.
• Ability to schedule employees in relation to scheduled events, meeting budget guidelines.
• Ability to train staff members on a variety of subject matter.

• Medium work: Exerting up to 50 pounds of force occasionally. Balancing, stooping, reaching, standing, walking, lifting, grasping, talking, hearing and repetitive motions. Visual acuity to perform an activity where the seeing job is at or within arm�s reach. Subject to both environmental conditions: activities occur both inside and outside.

When applying, please include the Position Title (Manager, Food & Beverage) and Reference Number shown above. Questions regarding this position vacancy can be addressed to the Department of Human Resources at 758-5241 (or e-mail wakejobs@wfu.edu).

NOTE: Notification and Release must be submitted with application to be considered for employment.

1. Application for Employment
2. Notification and Release
3. Affirmative Action Information

Wake Forest University Is An Equal Opportunity / Affirmative Action Employer
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