| Continental Airlines
SCHEDULE IRREGULARITY Any of the following irregularities: Delay in scheduled departure or arrival of a carrier’s flight resulting in a misconnection, or Flight cancellation, omission of a scheduled stop, or any other delay or interruption in the scheduled operation of a carrier’s flight, or Substitution of equipment of a different class of service, or Schedule changes which require rerouting of the passenger at departure time of the original flight. When a passenger will be delayed because of a schedule irregularity caused by Continental Airlines. Continental Airlines will use its best efforts to arrange onward transportation over its own lines in the same class of service at no additional cost to the passenger. If space is available on Continental Airlines flight(s) in a different class of service acceptable to the passenger, such flight(s) will be used at no additional cost to the passenger only if the flight(s) provide an earlier arrival at the passenger’s destination. At the passenger’s request, provided that the tariff covering the original transportation permits routing via the carrier which will transport the passenger, Continental Airlines will accommodate the customer on the same class of service on the next available flight on another carrier, or combinations of carriers, if the length of the delay to the passenger’s destination exceeds 2 hours. AMENITIES / SERVICE FOR DELAYED PASSENGERS Lodging: The passenger will be provided one night’s lodging, or a maximum allowance for one night’s lodging as established by each location, when a Continental Airlines flight on which the passenger is being transported is diverted to an unscheduled point and the delay at such point is expected to exceed 4 hours during the period 10:00 p.m. to 6:00 a.m. Exception: Hotel accommodations will not be furnished: To a passenger whose trip is interrupted at a city which is his/her permanent domicile or, When such interruption is due to local or destination weather conditions or air traffic control delays. When the destination designated ;and the flight on which the passenger is on the passenger’s ticket is… being transported.....is diverted to: Baltimore.................Washington Dulles Airport Baltimore...............Washington National Airport Burbank.......................Los Angeles / Ontario Chicago O’Hare.......................Chicago Midway Colorado Springs.............................Denver Ft. Lauderdale................................Miami Houston Hobby..............Houston Intercontinental Los Angeles.......................Ontario / Burbank Oakland....................San Francisco / San Jose Newark..........................New York LGA or JFK New York............................Newark New York JFK....................................New York LGA San Francisco....................San Jose / Oakland San Jose....................San Francisco / Oakland Washington Dulles...............Washington National Washington National...Baltimore / Washington Dulles Meals: Passengers will be provided one meal, per passenger, if the delay caused by Continental Airlines to the passenger under this rule will extend beyond normal meal hours. When lodging is furnished in accordance with above, passengers may be provided up to two meals. Ground Transportation: When lodging is furnished in accordance with above and ground transportation is not furnished by the hotel, Continental Airlines will provide ground transportation via public conveyance. Communication: Continental Airlines will provide one 3-minute long distance telephone call when the delay caused by Continental under this rule is expected to exceed two hours. Continental Airlines will provide such amenities as are necessary to maintain the safety and/or welfare of certain passengers such as qualified handicapped individuals, unaccompanied children, or the elderly. Contract
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