Atlanta, GA
– June 2013 / Hospitality 1ST / hotel
SystemsPro,
a leading provider of ASP-based, enterprise hotel
sales software announced North Central Group implemented its hotel
SalesPro Multi-Property Sales and Catering System and hotel WebSpace
online marketing solution. North Central Group (NCG) owns and operates
31 upscale Hilton and Marriott select-service hotels in major markets from
Arizona to Wisconsin. NCG also uses hotel ServicePro, hotel
SystemsPro’s
hotel maintenance solution that preserves property and asset value and
improves guest service, in all properties. Click here
for more information on hotel
SystemsPro
products.
hotel
SalesPro enables North Central Group to sell more effectively across all
brands in all markets
Several North Central Group properties used hotel SalesPro in the past, but the process of continuously switching between multiple systems was time consuming. Mrs. Guimond said, “Putting all the company’s properties on one system improved our sales operation. We are quickly learning how to use the information provided in hotel SalesPro’s productivity, pace and forecasting reports. With all our teams on one system we can quickly retrieve the reports and information we need without switching between systems.” North Central Group also implemented the hotel WebSpace online marketing and Internet prospecting solution that aligns properties with local events to increase transient business. “North Central Group’s general managers are trained on how to use hotel WebSpace to build local event landing pages,” Mrs. Guimond said. “hotel WebSpace is an Internet marketing solution that drives more bookings for our properties. Our hotels can quickly create customized search-engine optimized landing pages aligned with local events that attract visitors to their region. The solution brings us rack-rated leisure business by linking our hotels in each market to events that attract travelers. These travelers would likely not have come to our hotels without the system.” Mrs. Guimond noted that the hotel WebSpace landing pages show information about the local event with a map and graphic along with the property’s name, distance from the event, and a convenient ‘book it’ button to simplify reservation booking. With 31 properties implementing new sales and web marketing systems, training for executives and staff was a priority for NCG. “We wanted our property teams to understand how valuable the new systems were to their sales,” said Mrs. Guimond. “Training from hotel SystemsPro came at no additional cost and was excellent. Our staff could take online classes any time to fit their schedule. The personal instruction helped our people learn how to use hotel SalesPro and hotel WebSpace quickly.” hotel
ServicePro is also used by the operations side of the organization
at all hotels. It enables NCG to deliver an outstanding guest experience
and maintain property value. It provides staff with special service requests
to engage closely with guests and proactively meet their needs throughout
their stay. hotel ServicePro tracks preventive maintenance schedules
and safety inspections, maintains equipment records, and expedites guest
requests. NCG installed hotel ServicePro in 2011.
North Central Group’s Hilton Garden Inn Madison West/Middleton, Wisconsin About The North Central Group Founded in 1981 by Chairman David Lenz, The North Central Group is one of America’s foremost developers, owners, and operators of focused-service and extended-stay hotels. Its 26 company-owned hotels are primarily located in the Southwest and Midwest, concentrating on upscale select service hotels within the Hilton and Marriott family. For information go to www.ncghotels.com. About hotel SystemsPro
Products include: hotel SalesPro – a multi-property web-based sales and catering system. A wide variety of reporting options and scalable functionality increase sales efficiency for hotel chains and independent properties. hotel ServicePro – an economical hotel maintenance solution that preserves property asset value and im-proves guest service. It automates the communication, scheduling, tracking and reporting of tasks that surround best practices, guest requests, safety requirements, preventive maintenance and equipment management. hotel WebSpace – an online marketing solution that enables properties to increase their web presence and convert browsers to buyers on search engines like Google, Yahoo and Bing. For more information, please visit www.hotelSystemsPro.com. Contact:
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