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| CustomerCount(SM) Now Ready for Mobile Devices | Online Feedback System Employs Device Recognition Technology to Increase Response Rates | Bob Kobek, President of Mobius Vendor Partners, developers of CustomerCount says, “12% of people responding to our surveys do so on a device other than a desktop. With the new upgrade, we will increase response rates by an easy +5%.” According to Bill Morris, Managing Partner of Mobius Vendor Partners which developed CustomerCount, “We have come up with an excellent solution so that our clients can gain more response data. Regardless of the device, the survey will recognize it and size it accordingly so the respondent doesn’t have to shrink it or open it to make it larger, or otherwise adjust the size.” Originally developed exclusively for the timeshare industry, CustomerCount collects and measures customer feedback through branded, customized surveys formulated to measure the quality of the entire customer experience from sales and reservations through the vacation stay itself. Among many other tracking and reporting experiences, CustomerCount tracks three primary components: the reservation experience, the sales experience and the vacation experience. “Now that we have integrated the technology to make CustomerCount compatible with smartphones and tablets, survey invitations can be accessed not just 24/7 but from anywhere,” said Bob Kobek. Mobius Vendor Partners, an Indianapolis-based company that provides business process design, management and performance improvement services to companies, associations and non-profit organizations developed the system for a major client and now makes the platform and services available to companies throughout the world in over 30 languages. “Our deep roots in the timeshare industry gives us a leg up on our competitors since we have a thorough knowledge of the industry and its various components. Our goal is to ensure timeshare companies stay connected with owners and guests and stay ahead of the competition by gathering real time, actionable direct feedback from customers about both company and product performance. With our new technology CustomerCount is fully functional with responsivity and accessibility via most any electronics, whether it be a desktop computer or iPhone and everything in between.” “CustomerCount is a web-based product, minimizing installation time and expense. Due to the innovative technological architecture of CustomerCount, ongoing customized updates to survey content, report formats and other features are easily and quickly accommodated,” continues Kobek. Kobek says he will be demonstrating the recent updates to the CustomerCount system, including both the Mobile Recognition and Text Search capabilities are various industry conferences including ARDA Fall Conference in Washington, DC in mid-November. “Of course we give online demonstrations, but nothing beats a one-on-one to understand the full value of all the bells and whistles of our user-friendly system.” Mobius
Vendor Partners (www.MobiusVP.com)
is a fifteen year old business process design and management company specializing
in servicing the needs of the timeshare industry. Mobius principals are
active in ARDA through sponsorships and committee memberships. Follow their
blogs at www.CustomerCount.com/blog
or follow them on Twitter @CustomerCount
or Facebook.com/CustomerCount.
For more information visit www.CustomerCount.com
or call 317-816-6000.
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